SALES
No. The Reservation Module is FREE for all business partners upon signing a contract with LendaTourOnline.com. At the time the contract is made, a security deposit may be requested from you.
Lenda Tour is a B2B system. Only tourism professionals can become members.
You will have to make an online request by filling in the subscription form. We will send you the contract and at the time the signed contract is returned to us, you become a full member.
Yes. Once you are a LendaTourOnline.com member, you can open this system to all retailers by providing them a username and password. You can add the commission percentage and control their sales and payments through the system.
You can ask us to put your company logo on Lenda Tour.
SECURITY AND TECHNICAL ISSUE
Yes, the system is secure. However, to make money transfers, you will have to use a virtual banking system included in our website.
The number of users is not limited. However, for your own security, each user should work with his own username and password.
You will have to send us a request by email including your security code. We will send you your new password.
No.
OPERATIONS
LendaTourOnline.Com has a large selection of Hotels, Charm Hotels, Holiday Villages, popular and FIT Sightseeing, Transfers, FIT Mini Packages & SIC Coach tours, Cruises, Rent a Car and A la Carte trips. These can be found under their respective SEARCH task bars.
English, French, Spanish and Portuguese are used. You will be able to choose a language while searching for a product.
Prices displayed on the website are net prices. A commission is not deductible from these prices.
When you become a member of LendaTourOnline.com, we will ask you which type of currency you prefer. Once you have chosen the currency, it is the only currency you will be allowed to use.
Yes. Please send in your request to reservation@LendaTour.com
If the reservation request is taken from allotment, it will be confirmed instantly with an immediate status change. Otherwise, we will answer you within 12 hours. If we cannot satisfy your request we will suggest an equivalent product.
An email will be generated and sent to the User's email box whenever there is a status change to your booking.
Yes. When sending your reservation request, there is ample space provided to add specific notes regarding the request. We will take your request into consideration.
When you make an accommodation search, the price displayed is based on per room, per night. Upon completion of booking, the total price is on total stay.
It is based on Per Room.
You can check the status of any reservation request by entering the "Booking List."
The categories of status are: Request, Confirmed, Cancelled.
Unfortunately, this varies from property. Many properties provide a rollaway to a double-bedded room. Please request that answer in your specific notes when making a reservation.
It is a reference number generated by the system to refer to one particular booking. Each number is unique and cannot be reproduced. This number will be necessary for any change or cancellation.
5 rooms.
Make a change to the folder by choosing step "to be added to."
After confirmation, you will be given an option date. Until this date, you will have to make 30%of payment for final confirmation. If payment has not been made until this date, your booking reservation will be cancelled. The balance must be paid 7 days prior to commencement of services.
Once final payment has been made and you have received final confirmation of your booking, you can print your vouchers.
As many times as you want. There is no limit.
Yes. The hotel has the client's records. All the client has to do is show his passport or identification papers to claim the rooms. However, it is advisable to have your clients bring along the vouchers to avoid any delays or miscommunications.
No. You only pay for the room cost. There is no additional amendment charges.
Up to 3 days prior to commencement of services there is no cancellation fee. Within 3 days prior to commencement of services there is a 30% penalty. In case of cancellation after the day of arrival, 100% will be charged. In case of cancellation, the difference or the total amount of your payment will be refunded immediately.
PAYMENTS
You can either pay at the end of each booking, or you can make pre-payment to a credit.
Yes. Discounts can be applied when you exceed sales amount. It will be communicated with your contract.
You can print your invoices and follow your account on the system. We will send you an e-mail to confirm each booking, stating the time for payment.